Privacy Policy
At iDGen, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how iDGen collects, uses, stores, processes, shares, and deletes information when you visit our website, contact us, place an order, or use iDGen Studio.
We never sell or monetize customer or student personal credentials to third parties.
You retain full ownership of employee, student, and institutional records; iDGen acts as processor.
Completed order batches are scheduled for automated deletion after 1 month.
Export your complete credential dataset and high-res photos prior to scheduled deletion.
About This Privacy Policy
This Privacy Policy applies to:
- The iDGen website
- iDGen Studio
- ID card printing services
- Lanyard and accessory services
- Customer enquiries
- Orders and quotations
- Customer communications
- Other services provided by iDGen through digital or offline channels
By using our website or services, you acknowledge that you have read this Privacy Policy.
Information We May Collect
Depending on the service you use, we may collect information such as:
A. Contact Information
- • Name
- • Email address
- • Mobile/telephone number
- • Company/organisation name
- • Designation
- • Business address
- • Billing and shipping address
B. ID Card Information
For ID card production, customers may provide:
- • Name
- • Photograph
- • Employee / student / member ID
- • Designation
- • Department
- • Class / course
- • Organisation details
- • Contact information
- • Date of joining / admission
- • Validity information
- • Barcode / QR code information
- • Other required information for production
C. Order Information
- • Quotation details
- • Order details
- • Product specifications
- • Payment information / status
- • Invoice information
- • Delivery information
- • Customer communications
D. Technical Information
When you use our website or online services, certain technical information may be collected automatically:
- • IP address
- • Browser type
- • Device type
- • Operating system
- • Website usage information
- • Login / activity information
- • Security logs
Photographs
Photographs submitted for ID card production are treated as personal information.
The customer is responsible for ensuring that they have the necessary authority or permission to submit photographs and other personal information to iDGen for the requested service.
How We Use Personal Information
We may use personal information for purposes including:
We will not use personal information for unrelated purposes unless permitted or required by applicable law or with appropriate consent where required.
iDGen Studio & Customer Data
iDGen Studio may allow an organisation such as a school, college, university, company, government department, or other organisation to collect and manage information for ID card production.
In such cases, the organisation/customer generally determines what information is collected and why it is required.
The customer is responsible for ensuring that it has the necessary authority, permissions, notices, and lawful basis required to collect and provide such information to iDGen.
iDGen processes the information to provide the agreed services.
Data Ownership
Personal data and photographs supplied by a customer for ID card production remain under the customer's control and responsibility, subject to applicable law.
iDGen does not claim ownership of the customer's personal information merely because it is uploaded to iDGen Studio.
Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal obligations, or for other legitimate purposes permitted by law.
iDGen Studio Standard Retention Policy
For completed ID-card orders, iDGen's standard operational retention period is one month after completion of the order, unless:
- The customer requests a different arrangement;
- The customer requests an export before deletion;
- Retention is required by law;
- Retention is reasonably required for legitimate business records or dispute resolution.
After the applicable retention period, the data is scheduled for deletion.
Data Deletion Requests
Customers may request deletion of applicable personal information stored in iDGen Studio.
After receiving and verifying a valid request, iDGen will delete the applicable data where deletion is permitted and technically possible.
Certain information may need to be retained where required by law, accounting requirements, fraud prevention, dispute resolution, or other lawful purposes.
Data Export
Before scheduled deletion of iDGen Studio data, the customer may request an export of available information.
Where technically available, iDGen may provide:
- Data in Excel format; and
- Photographs in a separate folder.
Customers are responsible for safely storing exported information after receiving it.
Data Sharing
We may share information only where reasonably necessary for providing services or where permitted or required by law. This may include sharing relevant information with:
- Hosting / cloud service providers
- Technology / service providers
- Payment service providers
- Courier and logistics partners
- Communication service providers
- Professional advisers
- Government or law-enforcement authorities where legally required
Third-party service providers are expected to handle information appropriately and only for the relevant service or lawful purpose.
Payment Information
Payments may be processed through third-party payment gateways or financial institutions.
iDGen generally does not store complete payment card details such as full debit/credit card numbers or CVV information on its own systems unless specifically required and lawfully permitted.
Payment providers may have their own privacy policies and security practices.
Website Analytics
We may use analytics or similar technologies to understand how visitors use our website and improve our services. Where third-party analytics services are used, information may be processed according to the relevant provider's terms and privacy policy.
Data Security
iDGen takes reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction.
However, no online system, website, database, or transmission method can be guaranteed to be completely secure.
Customer Responsibility
Customers using iDGen Studio are responsible for:
- Providing accurate information
- Providing appropriate photographs
- Having the necessary authority to submit personal information
- Obtaining required permissions or consent where applicable
- Reviewing information before approving it for printing
- Keeping exported data secure
- Informing relevant individuals where required by applicable law
Children's Data
iDGen may process information relating to students or other individuals who may be children when an authorised school, institution, parent, guardian, or other customer uses our ID card services.
iDGen will process such information only for the agreed service purposes.
Data Breach & Security Incidents
If iDGen becomes aware of a personal data security incident affecting information under our control, we will take appropriate steps to investigate, contain, and address the incident and make notifications where required by applicable law.
Your Privacy Requests
Subject to applicable law and verification requirements, you may contact us regarding requests relating to your personal information, including requests concerning:
- Access to information
- Correction of inaccurate information
- Deletion of information
- Withdrawal of consent where applicable
- Other privacy-related requests
Where a request relates to information controlled by a customer organisation, such as a school, college, company, or institution, iDGen may direct the request to that organisation where appropriate.
Consent Withdrawal
Where processing is based on consent and applicable law provides a right to withdraw that consent, the individual may withdraw consent using the available method communicated by iDGen or the relevant customer organisation.
Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal. Withdrawal may also affect our ability to provide certain services where the information is necessary for those services.
Data Protection Contact
For privacy or data-related questions, requests, or complaints, please contact:
iDGen
Email: info@idgen.in
Please include sufficient information for us to understand and verify your request.
Third-Party Websites
Our website may contain links to third-party websites or services. iDGen is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing their respective privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The updated version will be published on this website with a revised “Last Updated” date.
Governing Law
This Privacy Policy shall be governed by the applicable laws of India.
Any dispute relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Guwahati, Assam, India, to the extent legally permissible.
Contact Us
If you have any questions about this Privacy Policy or how iDGen handles information, please contact:
iDGen — Identity Solutions, Simplified
Commercial Credential Manufacturing & iDGen Studio Platform