How an order moves from your request to your door when the production facility is in Guwahati and you are in Jorhat, Shillong, Kohima, Imphal or beyond.
IDGen produces cards at its facility in Guwahati and ships to customers across Assam, Meghalaya, Nagaland, Arunachal Pradesh, Manipur, Mizoram, Tripura and Sikkim by courier. We do not have local offices in those cities, and pages on this site that list a city describe service coverage rather than a branch.
In practice, you deal with us online and by phone. You send the requirement and data, review a proof, approve it, and receive the cards by courier.
1. Requirement: tell us the organisation, card type, quantity and accessories.
2. Quote: we send a price and the data format we need.
3. Data: you send the spreadsheet and photos, or collect them through IDGen Studio.
4. Proof: we send a digital proof, or a physical pre-production sample for larger projects where available.
5. Approval: you approve in writing.
6. Production and quality check: cards are printed, checked, and prepared for dispatch.
7. Dispatch: orders leave Guwahati within 72 hours of approval and are handed to a courier.
8. Delivery: the courier delivers to your address; tracking depends on the courier.
The 72 hours is the time from your approval to dispatch from Guwahati. It does not include courier time. Courier time depends on the destination and the carrier, and we do not promise a fixed number of days.
Plan backwards. Take the date you need the cards, subtract courier time with a margin, subtract three days for dispatch, subtract the time you need for data checks and approval, and that is the date to send your requirement. For most institutions in Assam, two to three weeks before the date is comfortable; for hill districts and far corners, add more.
If the cards are needed for an event or the first day of a session, aim to have them a week early. A delay in transit then becomes an inconvenience, not a crisis.
North-bank districts such as Dhemaji and Lakhimpur, and hill towns in Meghalaya, Nagaland, Manipur, Mizoram and Sikkim, are reached by longer courier routes, and the monsoon can affect them. We recommend ordering earlier for these destinations and giving us a full delivery address with a phone number, since couriers often call before delivering.
If several institutions in one town are ordering, ask us whether the orders can be shipped together; it can reduce the number of parcels.
For a first order, or a large batch, ask for a physical pre-production sample. It lets you check colours, the card feel, the holder and the lanyard in hand. We confirm what is available for your order.
For a reorder, your approved design can be reused, so you send only the new data. Tell us which previous order you want to repeat and what has changed.
These are the mistakes we see most often.
• Counting from the quote date, not the approval date, when planning delivery.
• Giving an incomplete delivery address, so the courier cannot reach you.
• Ordering for a hard deadline with no margin.
• Not telling us the reader model for RFID cards until after approval.
• Assuming a city page on the website means a local office.
Do you have a local office in my city? No. We produce in Guwahati and serve the region by courier, with proofs and data handled online.
How long does delivery take? We dispatch within 72 hours of approval; courier time depends on the destination and carrier.
Can you ship to towns outside the cities? Yes. Give us the full address and a phone number.
Can I track my order? Tracking depends on the courier.
Can I see a sample first? Ask for a physical pre-production sample on a first or large order; we will confirm what is available.
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